Shipping, Returns & Refunds

Shipping Policy

We offer the following shipping services within the United States:

  • Free standard ground shipping on orders over $60 
  • Standard: 5-7 business days
  • Expedited: 2 business days
  • Priority: 1 business day

When you place an order with us, we’ll send you a confirmation email summarizing your order. When your order ships, we’ll send you a shipment confirmation email with tracking information for your order. After you place your order, please allow for 24-48 hours to receive your shipment confirmation. Your order’s tracking number may take another 24 hours to activate.

*Please note: orders placed after 12 pm will ship on the next business day. Order processing and delivery times may vary. At this time we do not offer international shipping.

If you have questions about our return policy or the shipping services that we offer, please email

Return Policy

If your order was shipped with the incorrect product(s) or was damaged during shipping, please email us and we’ll replace the items that were shipped in error or damaged in transit. We do not accept returns if your products have been opened, but please refer to our refund policy below.

Refund Policy

Nakan offers a 30-day, money-back satisfaction guarantee. If you are not completely satisfied with our products for any reason, simply let us know by email at and we will give you a full refund. If you are not achieving your desired results, feel free to use the entire bottle before asking for a return.

Business Hours

Our regular business hours are Monday – Friday, 8:30 am to 5:30 pm. If you’d like to speak with one of our team members, please email Thank you!


If you have additional questions about us, our products, or hemp extract, please visit our FAQ page.